Communications Account Management:
|
ITI provides Telecommunications account management or the ability and wherewithal to oversee every phase of your communications. ITI will deal with your carrier so you can focus on your core business. No matter what the issue, additions, moves, changes, billing or repair, ITI can handle these for you. No more carrier Auto-attendants. No more time wasted on hold. We are your one stop shop for all your telecommunications needs.
|
Local Service:
|
Local service or dial tone is your connection to the outside world and your customer's connection to you. Whether it's plain old telephone lines in a hunt group or a complex service such as ISDN PRI with Incoming Caller Line Identification (ICLID) and a block of Direct Inward Dial (DID), we'll fit you with the right carrier and right service to fit your needs.
|
Switched Long Distance Service:
|
Long distance calling service provided over local service lines. This is the same type of service the residential customer or average business customer uses today.
|
Dedicated Long Distance Service:
|
Long distance calling service provided over dedicated T1 line. This type of service by passes the local carrier and for customers with high outbound or high toll free inbound call volume can provide great savings.
|
Toll Free Calling:
|
800 or 8xx toll free inbound calling. Whether its toll free routing to a single location or complex routing where call termination is based on call origination, ITI can assist you in making the right choice.
|
Centrex Systems:
|
Centrex offers the customer the efficiency and flexibility of a PBX without the cost and maintenance of owning one.
|
VOIP:
|
Voice Over Internet Protocol. Using the public internet to make telephone calls.
|
Bundled Services:
|
Bundled telephone service combines dial tone, regional and state to state toll calling, sometimes combined with other services such as DSL or high speed internet under one carrier.
|
DSL Service:
|
Digital Subscriber Line is a term used to describe a high speed line used to send data over ordinary telephone wire. Most often this is used to deliver Internet and comes in many flavors such as ADSL, HDSL, SDSL and IDSL.
|
High Speed Internet Service:
|
Internet Access via high speed T1 or Fractional T1 service.
|
Web Service:
|
www.mybusiness.com The business web.
|
Collocation:
|
The providing of space for a customer's telecommunications equipment in a carrier location. Most often to the business customer this will be a server(s).
|
Business Email:
|
Business or corporate email service.
|
Private Line or Point to Point Service:
|
The connection of two corporate locations via private line. Whether by Fast Ethernet or DS1, DS3 or higher speed, ITI can help you make the right choice for your private line services.
|
Integrated T1:
|
An integrated T1 provides both local dial tone and internet over the same T1.
|
ISDN Services:
|
Or Integrated Services Digital Network provides digital service over regular copper voice lines.
|
MPLS Services:
|
Multi Protocol Layered Switching or MPLA is used to connect several company locations or to connect to the internet. IT allows companies to connect their voice, data, internet and applications and provides for prioritization right down to an application level. ITI can assist you in designing and implementing a network that fits your needs and is ready for the changes needed as you grow your company.
|
Virtual Private Network (VPN):
|
Using the public internet backbone uses a VPN to connect more than one location. Making this network private is called "tunneling".
|
Asynchronous Transfer Mode (ATM):
|
ATM is a very fast and efficient transfer protocol that can be used for both voice and data and video.
|
Vendor Coordination:
|
Coordination of installation and service between customer, carrier and equipment vendor to insure that all parties are on the same page and time schedule.
|
Specialized Billing:
|
Tell us your needs. Whether it's a single bill for all your locations or GL coding by location and/or department, ITI can help you. From on line reports to customization, ITI understands that every business is unique and has its own needs. Let us assist you in meeting those needs so your billing is set up the way you want it and in a format that doesn't require a rocket scientist to read.
|
Electronic Ordering / Ticketing / Tracking:
|
If your help desk requires direct access to a ticketing system that provides up to date installation times and repair dispatch, ITI can assist.
|
